Shipping policy
Processing Time
All orders are lovingly prepared and shipped within 1–3 business days. During the busy holiday season, processing times may be slightly longer, but we'll always do our best to send your treasures quickly.
Most orders arrive within 5–7 business days after shipping
Expedited options may be available at checkout for those who wish to receive their items sooner
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking link so you can follow your package's journey all the way to your doorstep.
Signature on Delivery
Some collectible and high-value pieces ship with signature required. We do this so your order is placed in someone's hands and never left unattended. Someone at the delivery address must be available to sign. If no one is available, the carrier will reattempt delivery or hold the package for pickup. Signature requirements cannot be waived.
Shipping Destinations
XO Christmas® currently ships within the United States only. We hope to share our treasures worldwide in the future.
Damaged, Lost, or Missing Packages
If your package arrives damaged or doesn't arrive as expected, please contact us at contact@xochristmas.com.
We'll make every effort to resolve the issue quickly and ensure you receive your items in perfect condition.
Orders shipped with signature required and showing carrier proof of delivery are not eligible for non-delivery claims.
Address Accuracy
Please double-check your shipping address before placing your order. XO Christmas® is not responsible for delays or lost packages due to incorrect addresses.
Holiday Season Notice
During November and December, postal carriers may experience delays due to high seasonal volume. We recommend ordering early to ensure timely arrival for gifting and decorating.