Refund policy

Returns & Exchanges Policy

At XO Christmas, every piece is chosen and crafted to bring joy, sparkle, and beauty to your home. We want you to absolutely love your purchase. If something isn’t quite right, we’re here to help make it right.

Please Note: Because many of our items are seasonal, handcrafted, or personalized, we offer exchanges or store credit only on regular clothing items (currently blazers and kimonos) in change-of-mind situations. All other items — including holiday decor, ornaments, wreaths, tree skirts, nutcrackers, socks, gifts, sale/clearance items, and any personalized or custom-made products — are final sale and non-returnable.

Clothing Exchanges & Store Credit (Change-of-Mind)

Timeframe

You have 14 days from the delivery date to request an exchange or store credit through your account. Requests made after 14 days will not be accepted.

What You Can Exchange

You may exchange for a different size or color of the exact same item only (blazer for blazer, kimono for kimono).
One exchange per item is allowed.
If the exact size/color you want is unavailable, you will receive a store credit instead (store credit does not expire).

Note: All blazers and kimonos we currently offer are the same price regardless of size or color.

How to Request a Return or Exchange

Log in to your XO Christmas account.
Go to your order history and click “Request Return.”
Select the item(s) you’d like to return and choose a reason.
In the notes field, let us know if you’d like an exchange and specify the exact size and/or color you want instead (must be the same style/item).

Return Timeline (Important)

Once you submit your request:

The returned item(s) must be received by us within 7 days of your request date.
You are responsible for all return shipping costs (non-refundable).
We strongly recommend using a trackable shipping method with insurance. We are not responsible for lost or damaged packages.

What Happens After We Receive Your Return

We will inspect the item(s). If approved:

Exchange available → We will ship your new item at no additional cost to you.
Exchange not available → We will issue a store credit for the original purchase amount (does not expire).

Store credit is automatically added to your account and can be used on any future purchase. You can view your available credit in your account dashboard. Items that have already been exchanged are final sale.

Returned Clothing Condition Requirements

All returned clothing must meet all of the following conditions:

Unused, unworn, unwashed, and in new, resellable condition
Free of visible signs of wear, stains, or alterations
Free of odors (perfume, cologne, cigarette/vape smoke, body odor, sweat, etc.)
Free of makeup, deodorant marks, or pet hair
Original tags still attached
In original packaging (or excellent condition if packaging was discarded)

Items that do not meet these standards will be ineligible for exchange or store credit. You will be notified and given the option to have the item returned to you (at your expense).

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Please send clear photos of:

The damaged/defective item
How it was packaged inside the box
The outside of the package showing any damage
The shipping label with tracking number visible

We will work with you promptly to arrange a replacement, store credit, or refund. A prepaid return label may be provided in many cases. Do not discard the original packaging until the issue is resolved.

Non-Delivered Items

If your order has not been delivered, please contact us within 14 days of the estimated delivery date.

Refunds

Shipping fees are non-refundable.
No cash refunds are issued for change-of-mind clothing returns (exchange or store credit only).

Gift Purchases

If an item was purchased as a gift, the original purchaser must initiate the return or exchange through their account. We are unable to process returns directly with gift recipients.

Product Availability

Although an item may show as “in stock,” we cannot guarantee availability. We reserve the right to cancel orders or discontinue products without prior notice.

Important Notes

All returns/exchanges require a Return ID, requested through your XO Christmas account login.
By submitting a return request, you confirm that the item meets all condition requirements listed above.
Last Updated: May 20, 2026

Questions?

Our company reserves the right, at its sole discretion, to revise, amend, or terminate this policy at any time. Any changes will take effect immediately upon being posted to our website, and your continued use of our services constitutes acceptance of the updated policy.